Will I receive damaged items in my shipment - Our Guarantee?
We receive First Quality goods only, which means that the amount of damaged items we receive is minimal. We do inspect items upon receipt and again prior to shipping and remove any flawed items that we may find. Our goal is to provide you with a damage-free shipment, but we quote 3-5% damage just to be on the safe side.
Our 3-5% Damage Guarantee applies to our First Quality merchandise only. We do
not offer Customer Returns through our website, but we may order them by
special request from our Customers. Please note that the 3-5% damage guarantee
does not apply to these orders, as Returns are sold as-is with the same All
Sales Final, no refunds, exchanges or returns policy.
Where does your merchandise come from?
We purchase First Quality merchandise from some of the most well-known upscale department stores and catalog retailers in the world. Our contracts do not permit us to use the names of these sources on our website or in our print advertising, but more details can be provided upon request.
What types of items can I expect to see in a typical lot?
A typical lot will consist of all types of items that are appropriate for a given season. For example, summer lots may contain an assortment of tops, shorts, linen pants, skirts, sundresses, lightweight slacks, swimwear, etc. Winter lots may include sweaters, jeans, pants, blouses, skirts, blazers, etc. You will always be given multiple item types and will NEVER receive all of one item type unless you have purchased a Special that advertised that group of items. You will also receive a mixed variety of brands and a very limited number of duplicates within one lot. Most lots will include items that are unique from one another, and usually no more than a handful of like items (if any).
What is your return policy?
As is standard in the closeouts industry, our policy is that all sales are final and we cannot accept returns or offer refunds on any merchandise. We want you to be pleased with your purchase and will make every effort to provide you with as much information as possible before you buy. We encourage you to ask any questions so we can help you determine if our merchandise fits your needs.
We ship within 24 hours of receiving payment. All non-palletized shipments will be sent via UPS. Palletized shipments may be sent through either Roadway or customer's choice of common carrier. Shipping costs vary by location of the buyer. This is automatically calculated within our wholesale catalog application, or you can contact us for a custom quote.
We ship to US addresses only. International customers must arrange their own shipping through a freight forwarder who can either provide a US address for us to ship to or arrange for pickup from our warehouse. We can provide weights and dimensions of your shipment in addition to a commercial invoice. Our invoice will list the quantity, type, and value of the goods included (Ex: 100 Pc Women's Apparel @ $6.95 ea). We are not able to provide a full manifest with these shipments.